Dear customer,

We at HFFIA strive to deliver excellent service to our clients to the best of our abilities. However, it  may occur that you are not satisfied with certain aspects of our services. We therefore hereby offer you the possibility to file a complaint or appeal regarding HFFIA services at hand. Please fill in the required information below.

You will receive a confirmation within 2 working days. Your complaint/ appeal shall be investigated by our Complaints and Appeals Committee to find a solution. The result will be communicated to you within 10 working days.

All information shared on this page will be kept strictly confidential.